NOLA ServeUS — Terms of Service

Last updated: September 1, 2026 · Operator: PennTech LLC ("we," "us") · Contact: support@penntech.io

Welcome to NOLA ServeUS. By creating an account or using the service, you agree to these Terms. Please read them, along with our Privacy Policy.

1. What NOLA ServeUS is — and isn't

NOLA ServeUS is a community-built civic platform for reporting neighborhood issues, backing up your neighbors' reports, and tracking how the City of New Orleans responds. It is independent. We are NOT the City of New Orleans, not a government agency, and not officially affiliated with or endorsed by the City. We forward verified reports to the City's public 311 system as a convenience, but we do not control whether, when, or how the City responds.

2. Eligibility

You must be at least 18 years old and a real person to create an account. One account per person. You are responsible for keeping your login secure and for activity under your account.

3. Your content is public

You understand and agree that: - Reports (category, location, description, photos) are public. - Filing a report sends your name to the City's 311 system, just like a 311 call. - Backing or confirming a report shows your name and profile photo to neighbors by default (you can turn this off in your profile). - Posts and comments are public unless you post anonymously.

Only submit content you have the right to share. You keep ownership of what you post, but you grant us a license to display, distribute, and forward it as needed to operate the service (including forwarding reports to the City).

4. Rules — acceptable use

Don't: - File false, fake, or duplicate reports, or manipulate verification. - Harass, threaten, defame, or dox anyone. - Post illegal content, hate speech, explicit or graphic imagery, spam, or ads you're not authorized to place. - Impersonate another person, a city official, or NOLA ServeUS staff. - Attempt to break, overload, scrape, or gain unauthorized access to the service. - Use the platform for anything unlawful.

Uploaded photos are automatically scanned for explicit or graphic content.

5. Moderation and enforcement

We may remove content, hide posts, restrict features, or suspend or delete accounts that violate these Terms or that we reasonably believe harm the community — with or without notice. Verified city and council accounts have additional responsibilities defined by their role.

6. No guarantee of city action

NOLA ServeUS is a tool for visibility and accountability, not a guarantee of service. We do not promise the City will act on any report, meet any response target, or resolve any issue. Response-time targets shown in the app are estimates for context, not commitments by the City or by us.

7. Service "as is"

The service is provided "as is" and "as available," without warranties of any kind. We don't guarantee it will be uninterrupted, error-free, or that data (including map, 311, or historical figures) is complete or accurate.

8. Limitation of liability

To the fullest extent permitted by law, PennTech LLC and its operators are not liable for indirect, incidental, or consequential damages arising from your use of the service.

9. Indemnity

You agree to indemnify and hold us harmless from claims arising out of content you submit or your misuse of the service.

10. Changes and termination

We may modify the service or these Terms. Material changes will be posted here with a new date. You may stop using the service at any time; we may suspend or end access for violations.

11. Governing law

These Terms are governed by the laws of the State of Louisiana, and disputes will be handled in the courts of Orleans Parish.

12. SMS text message program

NOLA ServeUS offers an optional SMS program ("NOLA ServeUS report updates") operated by PennTech LLC. The program is opt-in only: you are enrolled solely if you check the SMS consent box when you create your account, in Profile → Settings, or on our text-message sign-up page. Giving us a mobile number to sign in does not enroll you, and consent to receive texts is not a condition of using NOLA ServeUS or any other service.

What you'll receive: transactional account notifications only — for example, a text when the City of New Orleans marks a 311 report you filed as resolved, asking you to confirm whether it was actually fixed. We do not send marketing or promotional texts.

Message frequency is tied to your own activity — about one message per report you file, only when the City updates it; frequency varies and is typically no more than a few messages per month. Message and data rates may apply.

Reply STOP to any message to unsubscribe at any time (or turn SMS off in Profile → Settings); reply HELP for help, or contact records@nolaserveus.com. Carriers are not liable for delayed or undelivered messages. How we handle your mobile number — including our commitment that we do not sell or share it or your SMS opt-in with any third party for marketing or promotional purposes — is described in our Privacy Policy.

13. Contact

Questions: support@penntech.io · PennTech LLC, New Orleans, Louisiana.