NOLAServeUS — Community Introduction

What is NOLAServeUS?

A free tool that holds the city accountable — built by New Orleans, for New Orleans.

NOLAServeUS is a free app for New Orleans residents to report neighborhood problems, track whether the city actually fixes them, and hold city departments to a public grade — based on 14 years of the city's own 311 data, not on what the city says about itself.

When you file a report, a clock starts. If the city misses its own deadline, you get notified. Your neighbors can co-sign your report to show the city this is not one person's problem — it is the whole block's problem. And when a department keeps failing, the grade is published for everyone to see.

But NOLAServeUS is not only an accountability tool. It is a community organizing platform — connecting neighbors, coordinating cleanups, running anti-littering campaigns, and building the neighborhood pride that makes our streets better regardless of how long the city takes to respond. We do what we can. We demand what they owe us.

74,305

Complaints currently
unresolved citywide

46%

District E drainage
complaints never fixed

525

Days avg to repair a
broken traffic signal

92%

Of "trash complaints"
were equipment requests

All numbers from the City of New Orleans 311 OPCD dataset · data.nola.gov · 14 years of public records

How it works — for residents

Report it

Take a photo and tap a category. The app knows your location. Takes 60 seconds. Your report goes on the public map immediately.

Track it

A 4-step timeline shows where your complaint stands. You get notified the moment the city misses its own deadline — and again at escalation.

Co-sign it

See a neighbor's report about the same flooding on your block? Upvote it. The city sees 34 neighbors on one complaint differently than it sees 34 separate tickets.

Verify it

When the city says it's fixed — you decide if that's true. You can mark it "not fixed" and reopen it. The city does not grade itself here.

We are here to listen, not to pitch.

This app only works if it reflects what residents actually need. Before we build anything final, we want to hear from the people who know these neighborhoods better than anyone. We have data. You have lived experience. Both matter — and the platform will be shaped by what you tell us.

NOLAServeUS

Community Conversation Guide

"My Ward. My Home. My Responsibility."

Questions for the community

Before we build, we want to hear from you. These are the five questions we are asking at every meeting — because the people in this room know these neighborhoods better than any dataset.

When something breaks on your block, what do you actually do? Does it ever get fixed?
What is the one problem in your neighborhood that never gets resolved no matter how many times you report it?
Who in your community would use an app like this — and who would not? What would make the difference?
What would make you trust that this is real and not another project that disappears after the grant runs out?
If this app could do one thing for your street that nothing else has ever done — what would it be?

What this is not

Not a replacement for 311

You can still call 311. NOLAServeUS works alongside it — adding the community verification and public accountability that 311 was never designed to have.

Not a political app

The grades come from 14 years of the city's own 311 records. We did not invent the numbers. We just made them visible to the people they affect most.

Not about one party

Broken streetlights and unfixed sewers do not care who you voted for. This is about service delivery — and whether the city is meeting its obligation to every resident equally.

Not going away

Built by a New Orleans company — PennTech LLC — for New Orleans residents. Funded by grants and community support. Not by the city. Not contingent on anyone's approval.

Get Involved

Be a District E Pilot Resident

Sign up to file the first reports, tell us what we got wrong, and help us build something your neighborhood actually wants. This platform belongs to the community that uses it — starting with this one.

nolaserveus.com