Mobile App · Social Network · Public Website · City Integration
"My Ward. My Home. My Responsibility." — The social network is not a feature. It is the foundation.
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Mobile App
PWA
The resident's daily tool. Mobile-first, installs from browser — no app store. GPS report submission in 60 seconds with photo. Designed for the Lower 9th Ward and New Orleans East.
Report it — GPS + photo + category in 60 seconds
Track it — 4-step timeline, deadline alerts
Co-sign it — one-tap upvote on neighbor complaints
Verify it — resident confirms if city fixed it
Community feed — neighborhood news and events
Offline capable — files reports without signal
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Community Social Network
The Heart
Every complaint, every cleanup, every win and loss flows through the community social layer first. Neighbors organize, verify, and amplify each other's civic action before the city ever sees a grade. This is not a side feature — it is the platform's reason for existing.
Neighborhood feeds — Lower 9th, Holy Cross, NO East each get their own dedicated community space
Cleanup event organizing — Neighborhood Organizers create events, residents RSVP and show up together
Win cards / Loss cards — community cleanups and city failures both posted publicly with photos
Anti-litter campaigns — "My Ward. My Home. My Responsibility." organized through the platform
Community verification — neighbors confirm whether city resolutions are real, not just ticket closures
Council accountability — members graded publicly on how fast they respond to community reports
Organizer network — CDOs and Neighborhood Organizers manage community-wide communications
Upvote system — co-signing turns one report into a neighborhood-wide demand
"We do what we can. We demand what they owe us." — The community social layer makes both possible.
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Public Website
Accountability
The public face. Anyone — press, officials, grant committees — can see live department grades, the complaint map, and council scorecards. No login required.
Live A–F grades — every city department, updated real-time
Public complaint map — all open reports pinned by GPS
Council scorecards — response rates, publicly visible
311 data layer — 74,305 historical open complaints overlaid
Neighborhood dashboards — block-level performance data
Press-ready reports — shareable equity analysis
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Residents & Organizers
The people the platform is built for and built by. Three roles driving community action from within the neighborhoods.
Neighborhood Organizers — run the block-level community
Council District Organizers — coordinate across neighborhoods
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City Integration
Accountability
The city does not control this platform. It receives every verified complaint as a timestamped email to the department head and council member — with a GPS map image, photo, and public grade impact warning.
Email to dept. head + council member — every verified complaint
Embedded map image — exact GPS location in every email
SLA countdown — escalation at 150% of deadline
311 API read — Socrata pulls live city data daily
Phase 2 — 311 write access via formal city partnership
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1 — Resident Reports
GPS photo complaint submitted from mobile app in 60 seconds
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2 — Community Amplifies
Neighbors upvote, co-sign, and verify the report in the social layer
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3 — Grades Go Public
Platform publishes A–F grades and complaint map to the public website
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4 — City Is Notified
Timestamped email with map image sent to dept. head and council member