Full analysis of 1,003,064 City of New Orleans 311 records from 2012–2026. Department grades, resolution times, equity analysis, District E findings, and the verification problem.

Interactive map pulling live 311 complaint data from data.nola.gov. Filter by district, category, and department. Shows all 74,305 currently pending complaints with GPS pins.

Live interactive map pulling real-time 311 complaint data for the Lower 9th Ward and Holy Cross specifically. Filter by timeframe (30 days to all time) and neighborhood. Click any pin for complaint details. Category and department breakdowns below the map.

Five data-driven talking points for neighborhood association meetings. Covers the trash complaint reframe, the verification problem, the three departments accountable for 90% of the gap, and the community power argument.

Two-page community introduction handout. What NOLAServeUS is, how it works for residents, the 4 key stats, community questions, and what this platform is not. Designed to leave at a meeting table.

Compiled directory of New Orleans neighborhood associations with priority outreach targets for the District E pilot. Holy Cross, Backyard Gardeners Network, PPNA, ENONAC, and all NO East sub-neighborhoods.

How the mobile app, community social network, public website, and city integration connect. Shows data flows, relationships, and the 4-step complaint lifecycle. Social networking as the foundation.

Complete phased build and launch plan. Phase 1–4 build tracks, community activation strategy, grant targets ($150K+ Year 1), pitch frameworks for city leaders, neighborhood associations, and grant committees.